We only exchange online goods if they are defective. In circumstances where you consider that a product is defective, you should promptly contact us at comics@watchtowerheroes.com.

3. Exceptions

Some items are non-exchangeable. These include: comics, custom merchandise, worn or open merchandise.

4. Shipping

To return the item you purchased, please mail it to:

6 S. Main St., Columbiana, Ohio 44408

Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.